WebBeauty & SpaVietnam
A booking and customer management platform for a 5-location spa chain
Replaced phone-based booking with an online scheduling system synced per specialist, cutting missed appointments.
- Client
- Sen Spa & Salon
- Duration
- 5 weeks
- Team size
- 2 engineers
- Technologies
- React, Node.js, PostgreSQL
The challenge
Front-desk staff spent an average of 3 hours a day answering the phone and writing down appointments by hand.
The no-show rate sat near 25% with no automated reminders in place.
The solution
NTIOT built an online booking page synced to each specialist's real schedule across all 5 locations.
Automatic SMS reminders were added, sent 24 hours and 2 hours before each appointment.
11%
Missed appointment rate
down from about 25%
-70%
Front-desk time spent on manual booking
“Our front desk isn't glued to the phone all day anymore. Customers book on their own from their phone, the system sends reminders automatically, and no-shows have dropped noticeably.”
PH
Pham Thu Ha
Chain Manager, Sen Spa & Salon
Services used
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